// LEGAL
Privacy Policy
Low5 Software LLC ("Low5", "we", "us", or "our") builds and operates mobile and web applications. This policy explains what data our applications collect, why we collect it, and how you can control it. It applies to all apps published under our Apple App Store developer account.
01 Information we collect
The specific data collected varies by application. Each app's App Store listing includes a privacy nutrition label that details what that app collects. In general, our apps may collect the following categories of data:
| Category | Examples | Collected |
|---|---|---|
| Contact info | Name, email address | Only if you create an account or contact support |
| Identifiers | User ID, device ID | To maintain your session and preferences |
| Usage data | Feature interactions, session length | To understand how the app is used and improve it |
| Diagnostics | Crash logs, performance data | To detect and fix bugs |
| Location | Coarse or precise location | Only if the app's core feature requires it; always with your permission |
| User content | Photos, notes, files you provide | Only if the app's feature requires it; stored on your behalf |
| Financial info | Payment details | Never — all purchases are processed by Apple via in-app purchase |
| Health & fitness | Health records, fitness data | Only if the app explicitly integrates with HealthKit; never without consent |
| Sensitive info | Biometrics, religion, etc. | Never collected |
We do not collect data we don't need. We do not sell your data.
02 How we use your information
We use the data we collect to:
- Provide and maintain the app's core functionality
- Authenticate your account and keep it secure
- Send transactional messages (password resets, critical updates)
- Diagnose crashes and fix bugs
- Understand aggregate usage patterns to improve the product
- Comply with legal obligations
We do not use your data to build advertising profiles, sell to data brokers, or share with third parties for their own marketing purposes.
03 Information sharing
We share data only in these limited circumstances:
- Service providers. We use trusted third-party vendors (hosting, analytics, error tracking) that process data strictly on our behalf under data processing agreements. They are not permitted to use your data for their own purposes.
- Legal requirements. We may disclose data if required by law, regulation, or valid legal process.
- Business transfers. In a merger or acquisition, data may transfer to a successor entity, subject to this same policy.
We do not sell, rent, or trade personal data.
04 Data retention
We retain personal data only as long as necessary to provide the service or meet legal obligations. Account data is deleted within 30 days of account deletion. Anonymized analytics and diagnostic data may be retained longer in aggregate, non-identifiable form.
05 Your rights
Depending on where you live, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data
- Portability — receive your data in a machine-readable format
- Opt-out — opt out of any analytics data collection within the app's Settings screen
To exercise any of these rights, email us at privacy@low5.software. We will respond within 30 days.
06 Children's privacy
Our apps are not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal data from children. If we learn that we have collected data from a child without verifiable parental consent, we will delete it promptly. If you believe a child has provided us data, contact us at privacy@low5.software.
07 Security
We use industry-standard safeguards including encryption in transit (TLS), encrypted storage at rest, and access controls. No method of transmission over the internet is 100% secure. We will notify affected users promptly in the event of a data breach that affects their personal data.
08 Changes to this policy
We may update this policy to reflect changes in our practices or applicable law. Material changes will be communicated via an in-app notice or email at least 14 days before taking effect. The "Effective date" at the top of this page always reflects the current version.
09 Contact us
Questions or requests about this policy:
Low5 Software LLCPrivacy inquiries: privacy@low5.software