Hurlr Support

01 Contact support

Email us and we'll take it from there:

support@low5.software →

We aim to respond within two business days. There is no phone line or live chat — email is the only supported channel, which keeps everything in one place and on the record.

02 What to include

The more of this you can include, the faster we can help. None of it is required to get a reply.

• What happened — and what you expected instead
• Steps to reproduce — what you tapped, in order
• Device and iOS version — e.g. iPad Pro 13", iPadOS 18.4
• Hurlr version — shown in the app's Settings screen
• Your organization name, and the game or pitcher affected
• Whether you were offline when it happened, and whether the app had synced since
• Screenshots or a screen recording — if the issue is visual

Please don't send passwords or other credentials. We will never ask you for your password.

03 Common requests

• Pitches missing after a game. Hurlr logs pitches to the device first and syncs in the background when signal returns. Open the app somewhere with a connection and give it a moment before reporting data as lost — then email us with the game and date if anything is still missing.
• Bug reports. Send the details above to support@low5.software. Confirmed bugs are fixed in a future App Store release.
• Feature requests. Email them to the same address — we keep a running list and it genuinely shapes the roadmap.
• Organization, roster and roles. Questions about Owner, Admin and Coach access, adding coaches, season rosters, or moving between organizations — email support and tell us your organization name.
• Account or data deletion. You can delete your account, and its data, from inside the app. If you'd rather we do it, email us from the address on the account and we'll handle it within 30 days. See our Privacy Policy for what we store.
• Billing and trials. Hurlr has no in-app purchase — organizations are billed on the web, not through the App Store, so Apple can't help with an invoice or a receipt. Email support@low5.software and we'll sort it out.
• Privacy questions. Reach us at privacy@low5.software, or read the Privacy Policy. Hurlr carries no ads, no third-party trackers and no IDFA.

04 Publisher

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